FAQ

Careful answers for patients considering cross-border care.

Many answers depend on the patient’s medical condition, records, destination city, physician review, and travel requirements.

BEFORE YOU BOOK A FLIGHT

Questions patients actually ask us first.

Can I send records before deciding whether to travel?

Yes. A useful first step is to organize the records that explain your situation and your goals. We then clarify which institution or department can review them and what additional information may be requested.

Do I have to translate every medical document?

No. It is usually more efficient to identify the records the receiving institution actually needs before paying to translate large files. Translation requirements vary by hospital and specialty.

Can I compare more than one hospital or specialist?

When timing and the case allow, we can help organize information from more than one route so you can compare scope, expected timeline, language support, logistics, and estimated charges before deciding.

What if a hospital cannot take my case?

That is possible. A hospital may ask for more records, direct the case to another department, or say it cannot accept the request. We do not promise acceptance or access to a particular doctor.

How fast will I get an answer?

Administrative acknowledgement can be quick, but a meaningful hospital response depends on record completeness, specialty, physician availability, and case complexity. We do not advertise a guaranteed medical-response time.

What will I know before I pay for flights and hotels?

Our goal is to clarify the planned institution or department, what records are still needed, appointment timing if available, likely length of stay, language arrangements, and which costs are confirmed versus still estimated.

Who do I pay?

Hospital or provider charges are separate from Global Health Pilot coordination fees. Before you commit, we make that separation clear so you know which organization is charging for which service.

Can a family member travel with me?

Usually this can be planned, subject to visa, accommodation, hospital access, and local requirements. We can include a companion in the logistics plan.

Will my records be useful when I return home?

We help organize available discharge, test, imaging, procedure, medication, and follow-up documents and coordinate translation when needed. The hospital controls what it issues.

Is a doctor profile on this website a partnership?

No. Public doctor profiles are research references based on hospital information. They do not mean the doctor has endorsed Global Health Pilot or agreed to accept a particular case.

PROGRAM-SPECIFIC QUESTIONS

More detailed planning questions by care program.