Our founder has lived and worked across the UK, the US, and China for over a decade, holding degrees from both Chinese and UK institutions, and building a career across investment banking and client-facing services. Along the way, Western healthcare kept delivering the same disappointing pattern: a food poisoning emergency in London that ended in a two-hour wait with no ambulance available, a broken toe that needed a two-week wait just to be seen, a child's fever in the US that resulted in a bill of several thousand dollars for a visit where nothing was actually done.
These experiences weren't isolated. As of 2025, the average UK A&E wait time has risen to 5.2 hours — 30% above the NHS's own four-hour target — with over a million patients waiting 24 hours or more to be seen. In the US, the average emergency room visit now costs around $2,715, and nearly one in five ER visits results in an unexpected out-of-network bill. Two-thirds of Americans say they're genuinely worried about being able to afford a medical emergency.
At the same time, our founder had spent years in China building the kind of network that gets things done — including helping friends and family secure appointments with specialists and department heads that are notoriously difficult to access, even for local patients.
Global Health Pilot exists to bridge these two worlds: bringing the coordination, access, and follow-through that Western patients often can't get at home, to the parts of Chinese healthcare — screenings, specialist consultations, dental, vision, orthopedic and TCM recovery — where China's system offers faster access and lower cost without compromising on quality.
We are not a hospital, and we don't practice medicine. We're a coordination service — the bridge between patients who need clear answers and providers who can give them, backed by an English-speaking hospital-side coordinator at every appointment to make sure nothing gets lost in translation.
Sources: NHS England A&E performance data (2025); Peterson-KFF Health System Tracker; KFF Survey on surprise medical billing.